Introduction
Here at Doubly, your privacy and the security of your data are our priorities! On this page, we explain in detail how your personal information is treated and protected here.
App Support
Firstly, it's important for you to know that the Doubly website and app are provided by SMARTLEAD DIGITAL SOLUTIONS LTD., a legal entity registered under CNPJ nº 33.400.823/0001-63, headquartered in São Paulo/SP.
To help you better understand, let's talk about some concepts and terms that will appear from now on in this Privacy Policy:
Personal Data: Any type of information that allows your identification, such as your name, CPF, email, etc;
General Data Protection Law (LGPD): The law that determines what can and cannot be done with your personal data;
Data Processing: Any action taken with your personal data. For example, collection, access, storage, or deletion of data;
Controller: Who decides how the processing of your data will be done;
Operator: Who processes personal data on behalf of the controller, to ensure that the entire data processing flow is secure;
Data Subject: Also known as you! Under the LGPD, it is anyone whose data is processed by a company or organization;
Based on the above Concepts and Terms, we can now better explain how our Privacy Policy works:
Who is the controller?
In the case of our website and app, Doubly is the controller - but some partners may also act as controllers in specific cases.
What personal data is processed at Doubly?
Registration data (name, CPF, email, and phone number).
Why are my personal data processed at Doubly?
Among various purposes, your data is processed to deliver our services to you, improve your experience with the app, prevent fraud, and comply with legal and regulatory obligations.
Who can access my data?
Partner establishments have access to some of your data, such as name and email. In addition, commercial partners and authorities may also access it, upon request.
How can I contact Doubly's Data Protection Officer?
To talk to us about your data, send an email to [email protected]. But remember: this email is only for discussing personal data. If you have questions or complaints, just contact us at [email protected].